Frequently Asked Questions

Do you perform support on an as needed basis?
Studies show that proactive maintenance improves equipment longevity, uptime and efficiency, and provides cost savings over time. In the event that we haven’t convinced you of these benefits just yet, we still offer reactive support services. You can find more information by visiting our parent site.


What coverage does a maintenance agreement include?
Examples of items that are not covered under our proactive support plans include the cost of replacement or new hardware, on-site support and service calls, shipping costs, the cost of software licensing, renewal, or upgrade fees, large projects and integrations and the cost of any third party vendor, manufacturer support or incident fees. Whenever the potential arises for additional fees outside of the flat rate, you will always be notified in advance for approval.


How can I sign up?
Just contact us and we’ll be happy to schedule an appointment with you to discuss your particular business needs.


What other services and solutions do you provide?
We're an area leader in total office technology solutions, meaning we can take care of all of your business needs and leverage technology solutions to reduce your costs, increase your revenues and reduce your business risks. You can find more information by visiting our parent site.